Customer Support Executive

Job Title: Customer Service Associate – Voice Process (CL12)
Company: International Center for Strategic Alliances
Location: Bangalore
Work Mode: Work From Office
Shifts: 24/7 Rotational

Job Summary:

Comcast is hiring freshers for its Voice Process (CL12). This role involves handling voice-based customer interactions, ensuring high-quality service delivery, and maintaining customer satisfaction.

Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.

• Provide accurate information and resolve customer queries effectively.

• Follow communication guidelines and scripts while dealing with different customer types.

• Achieve performance targets including quality, customer satisfaction, and efficiency metrics.

Interview Process:

1. 1st Round: HR Initial Screening

2. 2nd Round: SVAR / Voice Versant – 60

3. 4th Round: Operational Interview

Eligibility:

• Qualification: Graduate / Undergraduate (Any Stream)

• Experience: Fresher candidates are welcome

Compensation & Benefits:

• Salary (CL12): Up to ₹3,70,000 per annum

• Take-home Salary: ₹24,000 per month

• Incentives: ₹2,500 per month (based on performance)

• Transport:

  • One-way cab facility (only for night shift)

  • Free transport for women employees at night (7 PM – 7 AM)

  • Male employees will be charged ₹75 per one-way cab ride

Additional Information:

• Work from office only (No remote option)

• 24/7 rotational shifts including night shifts

How to Apply:
Interested candidates can apply with their updated resume and be prepared for the interview rounds as mentioned above.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹31000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., INTERNATIONAL CENTER FOR STRATEGIC ALLIANCES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at INTERNATIONAL CENTER FOR STRATEGIC ALLIANCES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.