Customer Support Executive

Job Summary:

The Customer Support Executive will be responsible for handling customer inquiries, resolving issues, and ensuring an excellent customer experience. The role involves interacting with customers via phone and maintaining high levels of customer satisfaction and retention.

Key Responsibilities:

• Respond promptly and professionally to customer queries phone.

• Identify customer needs and assist them in using specific services.

• maintaining a positive attitude.

• Maintain detailed and accurate records of customer interactions and feedback.

• Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up.

• Collaborate with operations teams to enhance the customer experience.

• Keep up-to-date with product knowledge, company policies, and system updates.

• Contribute to team performance goals by achieving individual targets.

• Suggest process improvements to enhance service quality and efficiency.

Required Skills and Qualifications:

• 12 th in any field (Business, Communication, or related field preferred).

• Proven experience in a customer service or support role (0–2 years preferred).

• Excellent verbal and written communication skills.

• Strong problem-solving abilities.

• Ability to multitask, prioritize, and manage time effectively.

• Proficiency with MS Office tools.

• Positive attitude and a customer-first mindset.

Compensation & Benefits:

• Competitive salary and performance-based incentives.

• Health insurance and other benefits.

• Job stability.

• Opportunities for professional growth and development.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.