Customer Support Executive

21,000 - 33,000 /month

Infinity Bridge Placement Services

Block A, Sector 12 Gurugram, Gurgaon

0 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Software & IT Services

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

Customer Support Executive

Location: Gurugram (Work From Office)
Employment Type: Full-Time, Permanent
Salary: ₹3 LPA – ₹4.3 LPA CTC
Experience: 0–2 Years (Freshers with excellent communication skills can apply)

Job Summary

We are looking for a Customer Support Executive to provide exceptional customer service by handling inbound customer queries, logging support tickets, and coordinating with the technical support team to ensure timely issue resolution.

Key Responsibilities

Handle inbound customer calls professionally.
Log and manage customer issues using the ticketing system (Zoho Desk).
Assign and route support tickets to the appropriate engineers.
Follow up on open tickets and ensure timely resolution.
Coordinate with the technical team and update customers on issue status.
Maintain daily call logs and support reports.
Ensure adherence to service quality standards and response timelines.

Required Skills

Excellent verbal and written communication in English.
Customer Support
Inbound Calling
CRM/Helpdesk Tools (Zoho Desk preferred)
MS Office & Google Workspace
Problem Solving
Multitasking
Basic Networking/Cybersecurity knowledge (Preferred)

Eligibility

Any Graduate (BCA/B.Sc. IT/CS preferred)
0–2 years of experience in Customer Service, Technical Support, or Client Support.
Freshers with strong communication skills are encouraged to apply.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this Customer Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹21,000-₹33,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Block A, Sector 12 Gurugram, Gurgaon.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this Customer Support Executive job. Only female candidates can apply.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Query Resolution.
Where is this job located?
Ans : This Customer Support Executive job is located in Block A, Sector 12 Gurugram, Gurgaon.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 0-2 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹21,000-₹33,000 per month. This is a Full Time opportunity and has 2 openings available.