Customer Support Executive

21,000 - 33,000 /month

Infinity Bridge Placement Services

Block A, Sector 12 Gurugram, Gurgaon

0 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Software & IT Services

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

Customer Support Executive

Location: Gurugram (Work From Office)
Employment Type: Full-Time, Permanent
Salary: ₹3 LPA – ₹4.3 LPA CTC
Experience: 0–2 Years (Freshers with excellent communication skills can apply)

Job Summary

We are looking for a Customer Support Executive to provide exceptional customer service by handling inbound customer queries, logging support tickets, and coordinating with the technical support team to ensure timely issue resolution.

Key Responsibilities

Handle inbound customer calls professionally.
Log and manage customer issues using the ticketing system (Zoho Desk).
Assign and route support tickets to the appropriate engineers.
Follow up on open tickets and ensure timely resolution.
Coordinate with the technical team and update customers on issue status.
Maintain daily call logs and support reports.
Ensure adherence to service quality standards and response timelines.

Required Skills

Excellent verbal and written communication in English.
Customer Support
Inbound Calling
CRM/Helpdesk Tools (Zoho Desk preferred)
MS Office & Google Workspace
Problem Solving
Multitasking
Basic Networking/Cybersecurity knowledge (Preferred)

Eligibility

Any Graduate (BCA/B.Sc. IT/CS preferred)
0–2 years of experience in Customer Service, Technical Support, or Client Support.
Freshers with strong communication skills are encouraged to apply.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this Customer Support Executive role.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹21,000-₹33,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Block A, Sector 12 Gurugram, Gurgaon.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 2 vacancies for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 0-2 years of experience are eligible to apply for this Customer Support Executive role. Only female candidates are eligible.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Block A, Sector 12 Gurugram, Gurgaon.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 0-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹21,000-₹33,000 per month. This is a Full Time job and has 2 openings.