Customer Support Executive

Position Title: Virtual Patient Relationship Manager

Description: Our healthcare organization is seeking a Virtual Patient Relationship Manager (VPRM) to provide exceptional customer service to current and potential patients. The VPRM will be responsible for handling inbound and outbound calls related to doctor and specialist information, appointment scheduling, and general patient concerns. The position is located within the hospital premises, and the successful candidate will be required to maintain high levels of professionalism while building strong relationships with each caller.

Responsibilities:

• Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns.

• Make outbound calls to gather feedback and follow-up with patients.

• Respond to emergency code announcements in a timely and professional manner.

• Maintain high levels of professionalism with patients while building strong relationships with each caller.

• Update patient data in the patient service database after each call.

• Maintain regular communication with the management team.

Qualifications:

• Must be 18 years of age or older.

• A graduate or pursuing graduation.

• Ability to always remain professional and courteous with patients.

• Must be available to work during holidays and weekends.

Other Information:

• Rotational week off.

• Excellent verbal and written communication skills in Hindi, and English.

• As per requirement of the process shift will be rotational 24•7.

• Each shift will be 9 hours (8 hours working and 1-hour break)

• 4 weeks off in a month.

• Festival days are working, as people still get ill on holidays.

• Both experienced and fresher candidates are eligible for this role. (Experienced is preferred)

Our organization provides our patients with the highest level of care and professionalism, and the VPRM plays a critical role in achieving this goal. If you are passionate about delivering exceptional customer service and meet the qualifications we're looking for, we encourage you to apply for this role.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.