Customer Support Executive

We are looking for a proactive and customer-oriented Customer Support Executive – Voice Process to join our growing insurance support team. The ideal candidate will be responsible for handling incoming and outgoing calls related to insurance queries, ensuring excellent customer satisfaction and timely issue resolution.

Key Responsibilities:

• Handle inbound and outbound customer calls related to insurance products and services.

• Address customer queries regarding policy information, claims status, renewals, cancellations, and endorsements.

• Provide clear and accurate information to customers in a professional and courteous manner.

• Escalate unresolved issues to relevant departments and follow up for timely closure.

• Maintain call records, update CRM systems, and ensure all customer interactions are logged accurately.

• Meet daily, weekly, and monthly targets for call handling, resolution rate, and customer satisfaction.

• Ensure compliance with regulatory and company guidelines (IRDAI norms).

• Stay updated on product knowledge and any changes in insurance policies or processes.

Candidate Requirements:

• Minimum qualification: Graduate in any discipline (Preferred: Insurance, Commerce, or related fields).

• 1–3 years of experience in a customer support role, preferably in insurance or financial services.

• Excellent verbal communication skills in [English/Hindi/Regional Languages as applicable].

• Strong listening skills, patience, and the ability to stay calm under pressure.

• Good knowledge of general/life/health insurance products (based on your company type).

• Ability to work in rotational shifts, including weekends or holidays if required.

• Familiarity with call center software and CRM tools is an advantage.

Preferred Skills:

• Prior experience in voice-based BPO/KPO for insurance clients.

• IRDAI certification (if applicable).

• Multilingual capability is a plus.

Perks and Benefits:

• Competitive salary + performance-based incentives

• Health and wellness benefits

• On-the-job training and certifications

• Growth opportunities within the organization

• Friendly and inclusive work culture

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹34000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., IMPACT INFOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 6 Customer Support Executive at IMPACT INFOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.