Customer Support Executive – TELUGU Language
Job Description
Job Title: Customer Support Executive - Telugu language
Job Summary:
We are looking for a Customer Support Executive to handle customer inquiries, resolve issues, and provide excellent service through phone, email, chat, or other communication channels.
Key Responsibilities
Handle customer queries and complaints professionally.
Provide accurate information about products and services.
Resolve customer issues within the given timeline.
Follow up with customers to ensure satisfaction.
Maintain customer records and update CRM systems.
Escalate complex issues to the concerned department.
Achieve customer service and quality targets.
Coordinate with internal teams to ensure prompt resolution.
Required Skills
Good verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Basic computer knowledge and MS Office proficiency.
Ability to handle customer concerns patiently.
Team player with a positive attitude.
Ability to work in shifts, if required.