An Operations Team Leader job description includes supervising daily operations, managing team performance and productivity, and ensuring the team meets departmental goals. Key responsibilities involve training staff, developing and implementing policies, resolving operational issues, and collaborating with other departments to ensure smooth workflows. This role requires strong leadership, communication, and problem-solving skills, along with the ability to analyze data and generate performance reports.
Key responsibilities
Team management: Supervise, guide, and motivate a team of operational staff to achieve departmental goals.
Performance monitoring: Monitor team performance, conduct regular reviews, and provide constructive feedback and coaching.
Operational oversight: Manage day-to-day operations, allocate resources, manage schedules, and ensure compliance with company policies and regulations.
Process improvement: Identify opportunities for process improvements, implement solutions, and drive continuous improvement initiatives.
Problem-solving: Address and resolve operational issues and handle escalations promptly.
Training and development: Provide training, identify training needs, and support the professional growth of team members.
Reporting: Prepare and present reports on team activities, key performance indicators (KPIs), and overall performance to senior management.
Collaboration: Coordinate with other departments to ensure seamless workflow and alignment with company-wide objectives.
Essential skills
Leadership: Ability to inspire, guide, and motivate a team.
Communication: Excellent verbal and written communication skills for providing clear direction and feedback.
Problem-solving: Strong ability to analyze issues, identify root causes, and implement effective solutions.
Organizational: Strong time management and organizational skills to prioritize tasks and manage deadlines.
Technical: Proficiency in relevant software, tools, or methodologies used in the operations.
Adaptability: Ability to adapt to change, navigate challenges, and lead the team through transitions.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.
More about this Customer Support Executive job
What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be All Education levels and above with Freshers of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹23000 - ₹29500 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Imarque Solutions Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 25 Customer Support Executive at Imarque Solutions Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Day Shift.
Read More
Other Details
No. Of Working Days
5
Benefits
Meal
Skills Required
Domestic Calling
Shift
Day
Salary
₹ 23280 - ₹ 29680
Regional Languages
Tamil
English Proficiency
Yes
Contact Person
Kamalesh
Posted 10+ days ago
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A Naukri Group company
LoginHire Local Staff
23,280 - 29,680 /month
Imarque Solutions Private Limited
Adam Nagar, Chennai
Freshers in Customer Support / TeleCaller
Full Time
