Customer Support Executive

Job Description: Customer Support Associate

Company: Uni Seoul

Location: Kalyani Nagar, Pune, Maharashtra

Working Days: Monday to Saturday

About Uni Seoul: Welcome to Uni Seoul, where innovation meets lifestyle. A beacon of Korean-inspired elegance, we curate a range of daily essentials with a perfect blend of beauty and practicality. Join us in transforming the ordinary into the extraordinary. Elevate your everyday life with Uni Seoul.

Job Summary:

We are seeking a motivated and empathetic Customer Support Associate to join our growing team. As a key point of contact for our customers, you will be responsible for providing exceptional support and resolving customer inquiries efficiently and effectively. You will play a vital role in ensuring customer satisfaction and building long-term relationships.

Responsibilities:

• Provide timely and accurate customer support: Respond to customer inquiries via phone, email, chat, and other communication channels.

• Troubleshoot and resolve customer issues: Diagnose and resolve technical and non-technical issues, providing clear and concise solutions.

• Document customer interactions: Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.

• Escalate complex issues: Identify and escalate complex customer issues to the appropriate team members or departments.

• Provide product and service information: Educate customers on our products and services, answering questions and providing guidance.

• Gather customer feedback: Collect and analyze customer feedback to identify areas for improvement in our products, services, and processes.

• Maintain a positive and professional attitude: Represent the company in a positive and professional manner at all times.

• Meet and exceed performance metrics: Achieve and maintain defined performance metrics, such as response time, resolution time, and customer satisfaction scores.

• Contribute to the team knowledge base: Create and update knowledge base articles and FAQs.

• Collaborate with other teams: Work closely with sales, product, and engineering teams to resolve customer issues and improve the overall customer experience.

• Stay up-to-date on product knowledge: Continuously learn and stay informed about our products and services.

Qualifications:

• Experience: 6 months years of experience in customer support or a related field.

• Communication Skills: Excellent written and verbal communication skills.

• Problem-Solving Skills: Strong problem-solving and analytical skills.

• Technical Skills: Proficiency in using CRM systems and other customer support tools.

• Empathy and Patience: Ability to empathize with customers and remain patient in challenging situations.

• Organizational Skills: Excellent organizational and time management skills.

• Teamwork: Ability to work effectively in a team environment.

• Education: High school diploma or equivalent. Bachelor's degree.

• Language: Fluency in English, Hindi & Marathi.

• Other Requirements: Ability to work flexible hours, including evenings and weekends (if required).

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., IGNITED BRAIN SOLUTIONS LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at IGNITED BRAIN SOLUTIONS LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.