Customer Support Executive

We are seeking a dedicated and skilled Customer Support Executive to join our team at ICICI Lombard. The ideal candidate will possess excellent verbal communication skills, critical thinking abilities, and a strong capacity for adaptability and conflict resolution. This role is essential in ensuring customer satisfaction and maintaining positive relationships with our clients.

Key Responsibilities:

• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.

• Communicate effectively with customers through various channels, including phone, email, and chat.

• Utilize critical thinking skills to analyze customer concerns and develop appropriate solutions.

• Demonstrate adaptability and flexibility in handling diverse customer needs and changing situations.

• Manage and resolve conflicts with professionalism and empathy, ensuring a positive customer experience.

• Maintain accurate records of customer interactions and feedback for continuous improvement.

Qualifications:

• Maximum of 5 years of experience in customer support or a related field.

• Strong verbal communication skills with the ability to convey information clearly and effectively.

• Proven critical thinking skills to assess situations and make informed decisions.

• Ability to adapt to changing environments and handle multiple tasks simultaneously.

• Candidate should have full proficiency in regional language, English basic proficiency and Hindi basic proficiency.

We are looking for a proactive individual who is passionate about providing outstanding customer service and is eager to contribute to our team's success. If you meet the qualifications and are ready to take on this exciting opportunity, we encourage you to apply.

Timings

9AM- 5PM

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ICICI LOMBARD.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at ICICI LOMBARD
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.