Customer Support Executive

Job Title: Customer Support Associate – Malayalam Voice Process

Location: Coimbatore, Tamil Nadu

Company: HRH Next Services Limited

Employment Type: Full-Time (Morning Shift)

Experience Level: Fresher to 1 year        

About HRH Next

HRH Next Services Limited is a leading contact center in South India, with over 80 years of business excellence. The company specializes in inbound and outbound customer engagement, omnichannel support, predictive analytics, and speech analytics. With a workforce of 1,800+ professionals, HRH Next is committed to delivering exceptional customer experiences across industries.

Role Overview

As a Customer Support Associate in the Malayalam Voice Process, you will be the frontline representative handling customer queries, resolving issues, and ensuring customer satisfaction through voice-based interactions in Malayalam.

Key Responsibilities

·         Handle inbound and outbound calls in Malayalam with professionalism and empathy

·         Provide accurate information and resolve customer queries efficiently

·         Maintain call quality and adhere to service level agreements (SLAs)

·         Document customer interactions and feedback in the system

·         Collaborate with team leads and quality analysts to improve performance

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25500 per month + Incentives that depends on your interview. It's a Full Time job in Coimbatore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Hrh Next Services Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at Hrh Next Services Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.