Customer Support Executive

We are looking for a Customer Support Executive to join our Udaan team. Join us for a great work environment with various opportunities for career growth.

Responsibilities:

• Respond promptly and professionally to customer inquiries using phone, chat & email.

• Resolve customer complaints by providing solutions, alternatives, or escalating issues as needed.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

• Maintain accurate records of customer interactions, transactions, and feedback.

• Process orders, returns, refunds, or exchanges and update customer accounts when necessary.

• Collaborate with other team members and departments to ensure efficient resolution of customer issues.

Skills and Qualifications:

• Strong communication, active listening, and interpersonal skills.

• Proficiency in English, Hindi, and Telugu communication.

• Ability to multitask, prioritize, and manage time in a fast-paced environment.

• Familiarity with computer systems, MS Office, databases, and customer service platforms.

• Patience, professionalism, and empathy when dealing with upset or frustrated customers.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month + Incentives that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., HIVELOOP TECHNOLOGY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at HIVELOOP TECHNOLOGY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.