A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
16,000 - 18,000 /month
Hiveloop E-commerce Private Limited
Kompally, Hyderabad
6+ months Experience in Customer Support / TeleCaller
Full Time
Responsibilities:
l Respond promptly and professionally to customer inquiries using phone, chat & email.
l Resolve customer complaints by providing solutions, alternatives, or escalating issues as needed.
l Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
l Maintain accurate records of customer interactions, transactions, and feedback.
l Process orders, returns, refunds, or exchanges and update customer accounts when necessary.
l Collaborate with other team members and departments to ensure efficient resolution of customer issues.
Skills and Qualifications:
l Strong communication, active listening, and interpersonal skills.
l Proficiency in English, Hindi, and Telugu communication.
l Ability to multitask, prioritize, and manage time in a fast-paced environment.
l Familiarity with computer systems, MS Office, databases, and customer service platforms.
l Patience, professionalism, and empathy when dealing with upset or frustrated customers.
High Demand
