Can freshers or experienced candidates apply for this Customer Support Executive role?

Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Support Executive role.

What is the salary and job type for this role?

The salary for this Customer Support Executive job ranges between ₹10,000-₹15,000 per month. This is a Full Time job.

What shift and timings does this job follow?

This Customer Support Executive job follows a Day shift.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Block C Sector 58 Noida, Noida.

How many openings are available for this position?

There are 10 openings available for this position.

Is this job open for all genders?

Yes, this Customer Support Executive job is open for both male and female candidates.

What are the key responsibilities of this Customer Support Executive job?

As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.

Where is this job located?

This Customer Support Executive job is located in Block C Sector 58 Noida, Noida.

What kind of candidate is ideal for this job?

A candidate with skills like Computer Knowledge, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Support Executive job.

Why should you apply for this Customer Support Executive job?

This Customer Support Executive job offers a salary between ₹10,000-₹15,000 per month. This is a Full Time opportunity and has 10 openings available.

Customer Support Executive

10,000 - 15,000 /month

Hitgrove Enterprises

Block C Sector 58 Noida, Noida

0 - 1 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Non-voice/Chat Process

Job Highlights

Industry Type: B2C Sales

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Aadhar Card, Bank Account

Job Description

Job Description

JOB OPENING - Customer Support Executive (Chat & Calling Process)

Company: Hitgrove Enterprises (Brand: Shopdop)

Location: C-40 Basement, Sector 58, Noida, Uttar Pradesh – 201301

We are looking for a responsible and customer-focused Customer Support Executive to handle customer queries through chat, WhatsApp, phone calls, and other support channels. The candidate will be responsible for assisting customers with product-related queries, order confirmation, order status, delivery updates, complaints, and general support.

Key Responsibilities

Handle customer queries via WhatsApp, Live Chat, Phone Calls, Email, and Social Media.

Attend incoming customer calls and make outbound calls for order confirmation, payment follow-ups, delivery coordination, and customer feedback.

Assist customers with product selection, pricing, availability, and order-related queries.

Track orders and provide shipment and delivery updates.

Coordinate with courier partners and internal teams regarding delayed, undelivered, or returned shipments.

Resolve customer complaints professionally and ensure customer satisfaction.

Maintain records of customer interactions, follow-ups, and pending cases.

Update customer and order details in CRM, Excel, or the company's internal system.

Follow up with customers until their issues are resolved.

Escalate complex cases to the concerned team whenever required.

Maintain a polite, professional, and customer-friendly communication style.

Required Skills

Good verbal and written communication in Hindi & English.

Comfortable handling both Chat & Calling processes.

Basic knowledge of MS Excel, Email, WhatsApp Business, and Internet.

Good typing speed and multitasking ability.

Strong communication, follow-up, and problem-solving skills.

Quick learner with a responsible, disciplined, and positive attitude.

Ability to work independently as well as in a team.

Eligibility

Freshers & Experienced candidates are welcome to apply.

Customer support experience will be an added advantage.

Job Details

Job Type: Full-Time

Work Mode: Work From Office

Working Days: Monday to Saturday

Office Timings: 10:00 AM – 7:00 PM

Probation & Growth

Performance evaluation after probation.

Salary increment and permanent confirmation based on performance.

Company Details

Company: Hitgrove Enterprises

Brand: Shopdop

Website: www.shopdop.in

How to Apply

📧 Email your updated CV to: hitgrove.enterprise@gmail.com

Important Note

Please apply only after carefully reading the complete Job Description. Only candidates who are comfortable with the job responsibilities, work timings, and work-from-office requirement should apply.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Support Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹10,000-₹15,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Block C Sector 58 Noida, Noida.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Block C Sector 58 Noida, Noida.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹10,000-₹15,000 per month. This is a Full Time opportunity and has 10 openings available.