Customer Support Executive

Job Responsibilities

1.    Provide exceptional customer support for networking-related issues via voice and email channels.

2.    Handle customer inquiries and complaints with a professional and empathetic approach.

3.    Troubleshoot basic networking issues and provide first-level support.

4.    Collaborate with teams to resolve customer concerns effectively.

5.    Document customer interactions and maintain accurate records in the system.

6.    Work on data-driven modules and prepare reports using Excel.

7.    Adhere to process guidelines and ensure compliance with SLA (Service Level Agreements).

Key Skills and Qualifications

·  Education: Minimum HSC or Graduation in BSc, B.Com, BBA, BA.

·  Experience:

o    Fresher with excellent communication skills are welcome.

o    Prior experience in a customer support or networking domain is an advantage.

·  Technical Skills:

o    Basic knowledge of computer operations and networking concepts.

o    Proficiency in MS Excel and handling data-driven modules.

·  Communication Skills:

o    Excellent verbal and written communication skills in English.

o    Strong listening and speaking abilities.

o    Excellent email writing and multitasking skills.

·  Other Skills:

o    Strong analytical skills and problem-solving abilities.

o    Ability to work efficiently in a rotational shift environment.

Perks and Benefits

·  One-way cab facility.

·  Opportunity to work in a dynamic and fast-paced environment.

·  Exposure to global networking support processes.

·  Growth and learning opportunities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹21000 per month that depends on your interview. It's a Full Time job in Vadodara.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., HIRD.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at HIRD
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Night Shift.