Handle inbound and outbound calls, emails, and chat support.
Respond promptly to customer inquiries and provide accurate information.
Resolve customer complaints and escalate complex issues to the concerned department.
Maintain strong relationships with customers by providing professional and empathetic service.
Keep records of customer interactions, feedback, and transactions in CRM tools.
Coordinate with internal teams (sales, technical, accounts, etc.) to ensure smooth resolution of issues.
Follow up with customers to ensure satisfaction and build long-term trust.
Meet daily/weekly/monthly targets related to customer service quality and effici