Customer Support Executive

. Customer Communication (Calls & Emails)

• Handle inbound and outbound calls for customer queries, complaints, and updates.

• Respond to customer emails promptly with accurate information.

• Maintain high communication quality, clarity, and professionalism in every interaction.

• Update CRM with correct call/email logs and customer feedback.

2. COD Confirmation Calls

• Make timely COD verification/confirmation calls for all cash-on-delivery orders.

• Ensure orders are confirmed accurately to reduce RTO.

• Follow up with customers for unresponsive COD calls as per SOP.

3. NDR & RTO Management

• Track NDR (Non-Delivery Reports) daily and coordinate with courier partners.

• Call customers to resolve address issues, delivery instructions, or reschedule attempts.

• Reduce RTO through proactive communication and timely follow-ups.

• Update statuses in CRM and report repetitive delivery issues to the operations team.

4. Pre-Sales Assistance

• Handle product-related inquiries through calls, chat, WhatsApp, and email.

• Assist customers in choosing the right product based on needs and concerns.

• Share offers, product benefits, and recommendations to improve conversions.

• Convert leads into successful orders, maintaining high presales conversion rates.

5. Customer Satisfaction & Reporting

• Ensure customer delight by providing accurate resolutions within TAT.

• Track daily ticket volume, resolved cases, pending cases, and escalations.

• Share daily/weekly reports with insights to the team.

6. Coordination & Process Improvement

• Coordinate with warehouse, logistics, and marketing for smooth order flow and issue resolution.

• Identify repeat issues and suggest improvements in SOPs to enhance customer experience.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 3 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., H Of B-house Of Beauty.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 4 Customer Support Executive at H Of B-house Of Beauty
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.