Customer Support Executive

Here's a professional job description tailored for a Customer Support Executive role at Gubbacci Apparel Pvt. Ltd., located in JP Nagar 7th Phase, Bangalore:

Job Title: Customer Support Executive
Company: Gubbacci Apparel Pvt. Ltd.
Location: JP Nagar 7th Phase, Bangalore, Karnataka
Job Type: Full-time

About Gubbacci:

Gubbacci Apparel Pvt. Ltd. is a Bangalore-based company specializing in customized and ready-to-wear uniforms and apparel for schools, colleges, corporates, and organizations. We combine quality, comfort, and style to deliver top-notch products with a strong focus on customer satisfaction.

Job Summary:

We are looking for a Customer Support Executive who will be the first point of contact for our customers. You will play a key role in building trust and loyalty by resolving queries efficiently and ensuring a smooth post-sales experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, WhatsApp, and live chat.

• Handle order-related queries, including order tracking, changes, and cancellations.

• Assist customers with product information, customization options, sizing, and delivery timelines.

• Coordinate with internal departments (sales, production, logistics) to resolve customer issues promptly.

• Maintain accurate records of customer interactions and follow-ups.

• Proactively communicate delays or issues and provide timely resolutions.

• Collect customer feedback and suggest improvements to products/services.

Requirements:

• Minimum 1–2 years of experience in customer support or a similar role (preferably in apparel, e-commerce, or retail).

• Excellent communication skills in English and Kannada; Hindi is a plus.

• Strong interpersonal skills and customer-centric mindset.

• Familiarity with CRM tools, MS Office, and basic tech platforms.

• Ability to multitask, stay organized, and remain calm under pressure.

• Bachelor's degree preferred but not mandatory.

Working Hours:

• Monday to Saturday: 9:30 AM – 6:30 PM

• Occasional weekend support may be required during peak seasons.

Salary:

• Competitive and based on experience.

How to Apply:

Send your updated resume to pragati@gubbacci.com with the subject line: Customer Support Executive – Application.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., GUBBACCI APPAREL PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at GUBBACCI APPAREL PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.