Customer Support Executive

Job Title: Customer Support Executive / Customer Support Specialist

Job Summary:

We are seeking a proactive and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will serve as the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring an excellent customer experience.

Key Responsibilities:

• Handle incoming customer queries via phone, email, chat, or ticketing system.

• Provide accurate, valid, and complete information by using the right tools and resources.

• Resolve customer complaints effectively within set timelines.

• Escalate unresolved issues to appropriate internal teams when necessary.

• Maintain customer records and update account information.

• Follow communication procedures, guidelines, and policies.

• Identify customer needs and provide appropriate solutions to ensure satisfaction.

• Assist in improving customer support processes and documentation.

• Collaborate with other departments (sales, product, technical) to ensure customer needs are met.

Qualifications & Skills:

• Bachelor’s degree (preferred but not always required).

• Proven experience in customer service or support (voice/non-voice/chat/email).

• Excellent communication skills (verbal and written).

• Strong problem-solving and conflict-resolution skills.

• Ability to multitask, prioritize, and manage time effectively.

• Familiarity with CRM systems, helpdesk tools, or ticketing software is a plus.

• Positive attitude, patience, and empathy when dealing with customers.

Key Competencies:

• Customer-centric mindset.

• Active listening and attention to detail.

• Adaptability and quick learning.

• Team player with a collaborative approach.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., GREAT INDIAN CAREER ACADEMY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at GREAT INDIAN CAREER ACADEMY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.