Customer Support Executive

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.

• Provide accurate information about products, services, policies, and procedures.

• Resolve customer complaints effectively, escalating issues when necessary, while ensuring customer satisfaction.

• Maintain detailed records of customer interactions, transactions, comments, and complaints using CRM tools.

• Collaborate with internal teams (Sales, Technical Support, Product) to resolve customer issues efficiently.

• Identify recurring customer issues and suggest improvements to processes or services.

• Follow up with customers to ensure their issues have been fully resolved.

• Maintain up-to-date knowledge of company products, services, and promotions.

• Meet or exceed individual and team targets related to customer satisfaction and response times.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Great Indian Career Academy.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at Great Indian Career Academy
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.