Customer Support Executive

Customer Support Executive – Medical Process

🏥 About the Role

Do you have a passion for helping people and making a difference? Join our Medical Process Team as a Customer Support Executive, where your communication skills and empathy will directly impact customers seeking medical assistance. This is your chance to build a meaningful career while supporting people when they need it most.

🎯 What You’ll Do

📞 Handle inbound calls with professionalism, empathy, and care

🩺 Assist customers with medical-related queries and provide accurate information

✅ Resolve concerns efficiently while ensuring a smooth customer experience

📝 Maintain detailed and accurate records of customer interactions

⚠️ Escalate complex cases to the appropriate teams when necessary

😊 Deliver exceptional service to ensure high customer satisfaction

📋 Follow company policies and standard operating procedures at all times

🛠️ What We’re Looking For

🗣️ Fluent in Kannada & English (spoken and written)

🤝 Strong communication and interpersonal skills

💻 Basic computer knowledge

🎧 Excellent listening and problem-solving abilities

💡 Customer-first mindset with a positive attitude

🔄 Flexibility to work in rotational shifts (if required)

Eligibility

🎓 Completed PUC or Graduation (any discipline)

🌱 Freshers are welcome to apply

⭐ Preferred (Good to Have)

💼 Prior experience in customer support or medical process

👥 Team player with a collaborative mindset

💰 Compensation

💵 Up to ₹1,80,000 CTC per annum

🌈 Why Join Us?

Work in a meaningful role within the healthcare support space

Gain valuable experience in customer service and medical processes

Supportive team environment with growth opportunities

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.