Customer Support Executive

Customer Support Executives - AVM  USPA Support

•                               Languages – English, Hindi (Mandatory) Should be Versant 5 certified in English

•                               Experience – Experienced (6 months to 1.5 Year)

•                               Qualification – PUC / Degree

•                               LOB – Voice (Inbound)

•                               Shift Timings – 10 AM to 7 PM, 11 AM to 8 PM and 1 PM to 10 PM

•                               WOFF – Rotational

•                               Designation – Process Executive

•                               Work Experience: Should know how to work in a Blended Process (Voice and Email)

•                               Job Role - Daily processing of calls received and outbound calls within assigned turnaround time, Awareness of the client’s business, operational activities, and processes, Adaptable to learning new methods, concepts, and skills, Develops and maintains documentation, Escalates issues and seeks advice when faced with complex issues/problems, Minimize customer complaints and escalations by providing exceptional service and call control, Keep process, technical, Operational and sales knowledge (of self) maintained/updated

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.