Customer Support Executive

Customer Care Job Description - ConfirmTKT

Responsibilities

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Daily processing of calls received and outbound calls within assigned turnaround time

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Awareness of the client’s business, operational activities, and processes

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Adaptable to learn new processes, concepts, and skills

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Develops and maintains documentation

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Escalates issues and seeks advice when faced with complex issues/problems

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Minimize customer complaints and escalations by providing exceptional service and call control

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Keep process, technical, operational and sales knowledge (of self) maintained/updated

Skills

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Reliable, proactive approach to entrusted tasks

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Written and spoken ability to communicate in English for organizational interaction

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Fluent spoken ability to communicate in English and Hindi

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Working knowledge of MS Excel, MS Office

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Good presentation skills

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Flexibility to work in rotational shifts and offs

Qualifications

Education: Any graduate/undergraduate from Govt. recognized universities, freshers acceptable

Experience: 0 - 6 months industry experience

Package

15,000 to 20,000 CTC per month

Company Details

Grassroots Solutions & Services Private Limited

Corporate Miller,

Thimmaiah Rd, Govinda Chetty Colony,

Vasanth Nagar, Bengaluru, Karnataka 560051

Contact Person's Name: Lloyd Dvaz

Contact Number: +91 98800 88444

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Diploma and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., GRASSROOTS BPO PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 35 Customer Support Executive at GRASSROOTS BPO PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.