Customer Support Executive

10,000 - 16,000 /month

Grassroots Bpo Private Limited

Nagavarapalya, Bangalore

6 - 12 months Experience in Customer Support / TeleCaller

4 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

Languages: Hindi, Bengali

All Education levels

Males Only

6 days working | Rotational Shift

Job Benefits: PF

Job Description

Process Executives

Job Title: ATM Operations – Tech Ops

Work Location: ~OMR, Bangalore

Role Summary:

The ATM Operations – Tech Ops role is responsible for monitoring, troubleshooting, and ensuring the smooth functioning of ATM networks, working closely with vendors, banks, and internal teams to maintain uptime and operational efficiency.

Key Responsibilities:

✅ ATM Monitoring & Issue Resolution:

Monitor ATM networks and ensure high uptime availability.
Troubleshoot hardware, software, and connectivity issues related to ATMs.
Coordinate with vendors, engineers, and service providers for issue resolution.

✅ Incident & Ticket Management:

Log and track ATM-related incidents in the ticketing system.
Ensure Turnaround Time (TAT) compliance for all technical issues.
Analyze incident trends and provide proactive solutions.

✅ Coordination & Follow-ups:

Work closely with banks, franchisees, and CRA teams for issue resolution.
Follow up with cash replenishment agencies (CRA) to ensure timely refills.
Communicate with tech vendors and field teams for hardware maintenance.

✅ Reporting & Documentation:

Maintain logs of incidents, resolutions, and performance reports.
Generate daily/weekly/monthly reports on ATM uptime and issue trends.
Work on process improvements to enhance operational efficiency.

Requirements:

Education: Graduate (10+2+3) or Polytechnic Diploma (1-2 years).
Experience: 1-2 years in ATM operations, technical support, or banking.
Technical Skills:
- Knowledge of ATM software, networking, and troubleshooting.
- Familiarity with ticketing systems and incident management tools.
- Basic hardware and connectivity troubleshooting skills.
Soft Skills:
- Strong analytical and problem-solving abilities.
- Good communication skills in Hindi, English, and local languages (mandatory).
- Ability to coordinate with multiple teams and manage priorities effectively.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-1 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹10,000-₹16,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Nagavarapalya, Bangalore.
How many openings are available for this position?
Ans : There are 4 openings available for this position.
Who can apply for this job?
Ans : Candidates who have All Education levels with 1-1 years of experience can apply for this Customer Support Executive job. Only male candidates can apply.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
Where is this job located?
Ans : This Customer Support Executive job is located in Nagavarapalya, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-1 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹10,000-₹16,000 per month. This is a Full Time opportunity and has 4 openings available.