Customer Support Executive

17,000 - 18,000 /month

Globiva Services Private Limited

Somajiguda, Hyderabad

0 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Customer Services inbound process

Company: Globiva Services Pvt Ltd

Location: 3rd Floor, Fortune 9 Towers, Somajiguda, Opposite Yashoda Hospital, Hyderabad

About the Role

Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.

Responsibilities

Answer inbound customer calls and resolve queries related to banking services and products.
Provide accurate and timely information while maintaining high service quality.
Build positive customer relationships by ensuring clear communication in English and regional language.
Maintain detailed records of customer interactions in the system.
Escalate unresolved or complex issues to the appropriate department.
Meet daily/weekly performance metrics like call handling time, resolution, and quality.
Ensure compliance with company policies, process guidelines, and regulatory requirements.

Qualifications & Experience

Graduate (any discipline).
Freshers or candidates with 0–1 year of customer service/BPO experience.
Excellent communication skills in English + Hindi
Basic computer literacy and good typing skills.
Strong interpersonal and problem-solving abilities.

Job Details

Salary: ₹17,000 – ₹18,000 per month (depending on process and profile).
Shift: 24/7 rotational shifts.
Week Off: 1 rotational weekly off.
Employment Type: Full-time.
Industry: Banking / Financial Services.

Why Join Globiva?

Opportunity to work with leading Indian banks.
Career growth in the customer service and BPO sector.
Exposure to both domestic and linguistic customer service.
Inclusive and performance-driven work environment.Customer Services inbound process
Company: Globiva Services Pvt Ltd
Location: 3rd Floor, Fortune 9 Towers, Somajiguda, Opposite Yashoda Hospital, Hyderabad
About the Role
Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.
Responsibilities
- Answer inbound customer calls and resolve queries related to banking services and products.
- Provide accurate and timely information while maintaining high service quality.
- Build positive customer relationships by ensuring clear communication in English and regional language.
- Maintain detailed records of customer interactions in the system.
- Escalate unresolved or complex issues to the appropriate department.
- Meet daily/weekly performance metrics like call handling time, resolution, and quality.
- Ensure compliance with company policies, process guidelines, and regulatory requirements.
Qualifications & Experience
- Graduate (any discipline).
- Freshers or candidates with 0–1 year of customer service/BPO experience.
- Excellent communication skills in English + Hindi
- Basic computer literacy and good typing skills.
- Strong interpersonal and problem-solving abilities.
Job Details
- Salary: ₹17,000 – ₹18,000 per month (depending on process and profile).
- Shift: 24/7 rotational shifts.
- Week Off: 1 rotational weekly off.
- Employment Type: Full-time.
- Industry: Banking / Financial Services.
Why Join Globiva?
- Opportunity to work with leading Indian banks.
- Career growth in the customer service and BPO sector.
- Exposure to both domestic and linguistic customer service.
- Inclusive and performance-driven work environment.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹17,000-₹18,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Somajiguda, Hyderabad.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Domestic Calling.
Where is this job located?
Ans : This Customer Support Executive job is located in Somajiguda, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along with 0-2 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹17,000-₹18,000 per month. This is a Full Time opportunity and has 50 openings available.