A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
18,000 - 23,000 /month*
Globiva
Kadubeesanahalli, Bangalore
₹2,000 incentives included
0 - 1 years Experience in Customer Support / TeleCaller
Full Time
Job Title: Voice Process Executive – BPM
Company: Homelane DesignCafe
Location: Kadubeesanahalli, Krishna Tech Park, near Marathahalli, Bangalore
Process: Voice Process / Customer Interaction
Job Type: Full-Time
Experience: Freshers & Experienced Candidates
Job Description
Homelane DesignCafe is hiring Voice Process Executives for its BPM/customer interaction process. The role involves handling customer interactions over the phone, understanding customer requirements, providing accurate information, resolving queries, and ensuring a positive customer experience.
Candidates should have good communication skills and be comfortable speaking in English along with either Hindi or Bengali, depending on the process requirement.
Responsibilities
- Handle inbound and/or outbound customer calls professionally.
- Understand customer requirements and provide appropriate assistance.
- Resolve customer queries and concerns effectively.
- Maintain high standards of customer service and communication.
- Follow the defined process guidelines and quality standards.
- Accurately record customer interactions and required information.
- Meet process targets and performance expectations.
- Maintain V5 quality standards during customer interactions.
- Coordinate with relevant teams whenever required for issue resolution.
Eligibility
- Freshers and experienced candidates can apply.
- Good verbal communication skills are required.
- Hindi + English OR English + Bengali communication skills are required.
- Candidates should be confident and comfortable handling customer calls.
- Good customer-handling and interpersonal skills are preferred.
Salary
Freshers: ₹22,000 CTC / ₹18,000 In-Hand
Experienced: ₹25,000 CTC / ₹21,000 In-Hand
Benefits
- Attractive salary package.
- Performance-based incentives.
- Career growth opportunities.
- Professional and supportive work environment.
- Opportunity to develop customer service and communication skills.
Work Location
Krishna Tech Park, Kadubeesanahalli, near Marathahalli, Bangalore.
