Customer Support Executive

18,000 - 25,000 /month

Globiva

Kadubeesanahalli, Bangalore

0 - 1 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

Non-voice/Chat Process

Job Highlights

Languages: Hindi

12th Pass and above

All genders

6 days working | Rotational Shift

Job Description

Customer Support Executive – CRED PPI Process

Company: GLOBIVA
Salary: ₹18,000 – ₹25,000 per month

GLOBIVA is looking for enthusiastic and customer-focused Customer Support Executives to join our team. This role involves handling customer queries related to the CRED PPI (Prepaid Payment Instrument) process, delivering exceptional customer service, and ensuring a seamless customer experience. We offer a dynamic work environment with excellent learning and career growth opportunities.

Key Responsibilities

Handle inbound and outbound customer calls professionally and courteously.
Address customer inquiries related to the CRED PPI process with accuracy and efficiency.
Resolve customer complaints and concerns while ensuring a positive customer experience.
Provide accurate information regarding products, services, and processes.
Record customer interactions and maintain proper documentation for follow-ups.
Escalate complex issues to the appropriate team whenever necessary.
Meet key performance indicators (KPIs) such as customer satisfaction, first-call resolution, quality scores, and call handling time.
Adhere to company policies and maintain service quality standards during all customer interactions.

Job Requirements

Qualification: 12th Pass or above.
Experience: 0–1 year of experience in Customer Support, Voice Process, or BPO (Freshers are welcome to apply).
Excellent verbal communication skills in English and regional languages (preferred).
Strong problem-solving and interpersonal skills.
Basic computer knowledge and ability to navigate multiple systems.
Willingness to work a 6-day work week in rotational shifts.
Languages required - Hindi and English

Why Join GLOBIVA?

Competitive salary package (₹18,000 – ₹25,000 per month)
Career growth and internal advancement opportunities
Supportive and collaborative work environment
Comprehensive training and skill development programs

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Support Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kadubeesanahalli, Bangalore.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 50 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Domestic Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Kadubeesanahalli, Bangalore.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Domestic Calling, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹18,000-₹25,000 per month. This is a Full Time job and has 50 openings.