Customer Support Executive

We are seeking a motivated and professional Customer Support Executive to join our team in Chennai at our Karapakkam location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to CUSTOMER SUPPORT VOICE PROCESS. The role offers ₹20000 - ₹27000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Answer inbound calls and assist customers with their Queries/Request/Complains.

  · Raise Request & Complaints on behalf of the customer in the CRM tool.

  · Generate leads and educate customers about new products & their benefits.

  · Maintain and adhere to compliance guidelines

  · Capture problem indicators, highlight and suggest improvement

  · Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

  · Maintain adequate knowledge levels on products, processes and systems used

  · Ensure sales target are met

  · Skills Required:

  o Excellent verbal communication skills

  o Ability to comprehend, capture as well as interpret basic customer information

  o Strong customer service focus

  o Knowledge of Banking / Credit cards preferred

Job Requirements:

The ideal candidate should have 0 - 2 years of experience in customer service or a telecaller role and should be proficient in Hindi, Tamil. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires Graduate, and the candidate should be willing to work 6 days working during the Rotational shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹27000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Gios India.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 15 Customer Support Executive at Gios India
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.