Customer Support Executive

18,000 - 20,000 /month

Genz It Services

Perungudi, Chennai

0 - 3 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Non-voice/Chat Process

Job Highlights

Industry Type: Motor Insurance

Languages: Hindi

12th Pass and above

All genders

5 days working | Day Shift

Job Benefits: Meal, PF, Medical Benefits

Aadhar Card

Job Description

Role Overview

We are seeking enthusiastic and customer-focused individuals to join our automobile customer support team. As a Customer Support Executive, you will be the first point of contact for customers, assisting them with inquiries, service requests, and product-related support to ensure a seamless customer experience.

Key Responsibilities

Handle inbound and outbound customer calls, emails, and chats regarding automobile products and services.
Provide accurate information about vehicle features, service schedules, warranties, and dealership offerings.
Assist customers with booking test drives, service appointments, and resolving basic technical queries.
Coordinate with service centers, sales teams, and technical staff to address customer concerns.
Maintain customer records and update CRM systems with interaction details.
Follow up with customers to ensure satisfaction and build long-term relationships.
Escalate complex issues to senior support staff or technical teams when necessary.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-3 years of experience can apply for this Customer Support Executive role.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Perungudi, Chennai.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Perungudi, Chennai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Non-voice/Chat Process along with 0-3 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹18,000-₹20,000 per month. This is a Full Time opportunity and has 10 openings available.