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Customer Support Executive

salary 15,000 - 18,000 /month
company-logo
job companyGenie Exports
job location Mulugu, Warangal
job experience0 - 6 months Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Computer Knowledge
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

qualification
Graduate and above
gender
All genders
jobShift
5 days working | Rotational Shift
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Job Benefits: PF, Medical Benefits
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Laptop/Desktop, PAN Card, Aadhar Card, Bank Account
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Job Description

We are looking for a Customer Support Executive to join our team at Genie Exports. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Ecommerce. The role offers ₹15,000 - ₹18,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is Graduate and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

  1. What skills and experience do you need for this Customer Support Executive job?
    Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹18,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Mulugu, Warangal.
  5. How many openings are available for this position?
    Ans : There are 5 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Executive job?
    Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Executive job is located in Mulugu, Warangal.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Support Executive job.
  10. Why should you apply for this Customer Support Executive job?
    Ans : This Customer Support Executive job offers a salary between ₹15,000-₹18,000 per month. This is a Full Time opportunity and has 5 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

PF, Medical Benefits

Skills Required

International Calling, Non-voice/Chat Process, Computer Knowledge, Query Resolution, Communication Skills

Shift

Rotational

Contract Job

No

Salary

₹ 15000 - ₹ 18000

English Proficiency

Yes

Contact Person

Joel

Interview Address

Genie Exports Private Limited, Center, 15-1-237, Mulugu X Road, Vidya Nagar, Warangal, Telangana 506002, Mulugu, Warangal
Posted 3 days ago

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Job Hai > Jobs in Warangal > Customer Support / TeleCaller Jobs in Warangal > Customer Support Executive