Customer Support Executive

Job Overview

We are looking for detail-oriented and communication-driven professionals for Voice Analyst and Voice Junior Analyst roles. The role involves outbound calling, email communication, and data validation to ensure accuracy and completeness of project-related information.

Roles & Responsibilities

Voice Analyst

• Conduct structured outbound calls and emails to collect or validate project data

• Review and interpret data from sources like permits, RFPs, business articles, zoning approvals, and meeting records

• Validate complex project details such as scope, valuation, timelines, and stakeholders

• Draft professional emails requesting clarifications or missing information

• Update IRIS and internal systems with verified data

• Identify and resolve data inconsistencies, duplicates, and errors

• Follow SOPs, compliance standards, and quality benchmarks

• Meet performance metrics including accuracy, productivity, and turnaround time

Voice Junior Analyst

• Make basic verification calls and send structured emails using predefined scripts

• Validate key data points such as project stage, company details, timelines, and contacts

• Review simple documents (permits, notices) to extract relevant information

• Accurately enter data into IRIS and internal systems

• Escalate unclear or complex cases to Team Leads

• Adhere to defined protocols, SOPs, and compliance standards

• Maintain productivity and accuracy targets

Technical Skills

• Basic to Intermediate Microsoft Excel

• Experience with CRM / data management tools

• Strong online research and data validation skills

Soft Skills

• Clear and confident spoken English (mandatory)

• Strong attention to detail and accuracy

• Professional communication and email drafting skills

• Good reading comprehension in English

• Strong typing speed with minimal errors

• Ability to work in a fast-paced environment

• Problem-solving and analytical thinking

Experience Criteria

• Voice Analyst: 4 – 6 Years (Voice-based data collection/verification)

• Voice Junior Analyst: 0 – 4 Years (Freshers & Experienced)

Shift Details

• Shift: US Eastern Shift (Night Shift – India Time)

Advantages:

• Opportunity to work on global data-driven projects

• Exposure to international client interaction

• Career growth in data validation, research, and analytics domain

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.