Customer Support Executive

🌟 Job Opening: Customer Support Executive – NGO | Dehradun (IT Park)
Location: IT Park, Dehradun
Employment Type: Full-Time | 5 Days Working
Industry: Non-Profit / NGO
Experience Required: 0–2 Years

Role Overview

As a Customer Support Executive, you will serve as the first point of contact for our stakeholders, including beneficiaries, donors, and partners. Your role will involve engaging in professional and empathetic conversations over the phone, ensuring queries are resolved, and support is delivered efficiently.

Key Responsibilities

• Make and receive calls to communicate with clients, donors, and stakeholders.

• Provide accurate information about the NGO’s programs and services.

• Maintain detailed records of conversations and follow-ups using internal systems.

• Respond promptly to inquiries and ensure high customer satisfaction.

• Collaborate with internal teams to escalate or resolve issues as needed.

• Uphold a positive and professional image of the organization at all times.

Key Requirements

• Excellent verbal communication skills in English (mandatory).

• Confident, clear, and empathetic phone etiquette.

• Strong interpersonal skills and a proactive approach.

• Ability to work independently as well as part of a team.

• Prior experience in a customer support or tele-calling role is an advantage.

• Basic computer knowledge.

Why Join Us?

• Opportunity to contribute to meaningful social initiatives.

• Positive, inclusive, and mission-driven work environment.

• Fixed 5-day work week – maintain work-life balance.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Dehradun.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., FUNDSFORNGOS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at FUNDSFORNGOS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.