Customer Support Executive

35,000 - 40,000 /month

Foment Ns Telecom Solutions Private Limited

ECIL, Hyderabad

6 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Languages: Telugu

Graduate and above

Males Only

6 days working | Flexible Shift

Job Benefits: Insurance, PF

Internet Connection, Laptop/Desktop

Job Description

We are looking for a Customer Support Executive to join our team at Foment Ns Telecom Solutions Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to NLD and Intracity Fibre O and M expertise. The role offers ₹35000 - ₹40000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6+ years of experience.

More about this Customer Support Executive job

What are the eligibility criteria for this Customer Support Executive job?
Ans : Candidates should have a Graduate and above qualification with 7-7 years of experience for this Customer Support Executive job offered by Foment Ns Telecom Solutions Private Limited in ECIL, Hyderabad.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹35,000-₹40,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in ECIL, Hyderabad.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 7-7 years of experience can apply for this Customer Support Executive job. Only male candidates can apply.
Where is this job located?
Ans : This Customer Support Executive job is located in ECIL, Hyderabad.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹35,000-₹40,000 per month. This is a Full Time opportunity and has 1 openings available.