Job Description – Support Team | Fincare
Key Responsibilities:
Handle customer inquiries through calls and WhatsApp.
Maintain accurate customer records and follow-ups.
Resolve customer queries and provide timely support.
Coordinate with the concerned team for issue resolution.
Ensure high customer satisfaction and a positive customer experience.
Requirements:
Good Communication skills
Basic computer knowledge.
Good problem-solving attitude.
Ability to handle customers professionally.
Prior experience in customer support is preferred.
Working Days: Monday to Friday + 2nd & 4th Saturday (Half Day)
Weekly Off: Sunday + 1st & 3rd Saturday