Customer Support Executive

Key Responsibilities 1. Service Coordination & Scheduling  Coordinate daily service schedules with RO & Descaling in-charges and technicians.  Obtain service confirmations from customers and service in-charges.  Post daily service schedules and service updates in respective groups (morning and evening).  Follow up with technicians for service requirements and updates.  Ensure service confirmations are received and documented properly. 2. Customer Communication & Support  Share service reports with customers via email.  Send emails to customers regarding site readiness and erection requirements.  Collect customer feedback through calls and emails and share internally.  Coordinate with customers regarding service schedules and confirmations. 3. Documentation & Reporting  Prepare and share feasibility reports with the Sales team (soft copy).  Prepare installation reports, erection reports, and site readiness reports in soft copy.  Prepare and maintain individual reports for RO & Descaling teams.  Prepare departmental reports and quarterly reports for the RO & Descaling teams.  Update Daily Report (DR) details in Excel.  Prepare Minutes of Meeting (MoM).  Develop and maintain operational manuals for plants.  Prepare Descaling Standard Operating Procedures (SOPs). 4. Material & Stores Coordination  Ensure materials are ready at stores for site requirements.  Coordinate with stores for confirmation of material dispatch.  Share RO fittings details for new RO plants with Stores Department for dispatch.  Ensure material readiness for immediate site delivery. 5. Inter-Departmental Coordination  Share suspense amount details with Accounts Department and coordinate ticket bookings.  Share service reports with Accounts Department.  Coordinate with HR by preparing, maintaining, and sharing attendance details (soft copy).  Share expenditure hard copies with RO & Descaling teams. 6. Expenditure & Accounts Support  Enter and maintain expenditure details for RO & Descaling teams.  Prepare separate expenditure sheets for all team members.  Take printouts of expenditure sheets as required.  Coordinate with Accounts Department to receive suspense amounts and transfer them to respective accounts. 7. Data Management & Communication  Prepare Excel projection reports and post updates in respective groups.  Type and share RO & Descaling requirements with Sales in soft copy.  Maintain accurate records of service, material, attendance, and expenditure data. Required Skills & Competencies  Strong coordination and communication skills  Proficiency in MS Excel, MS Word, and email communication  Ability to handle multiple tasks and meet deadlines  Good documentation and reporting skills  Attention to detail and organizational abilities  Basic understanding of RO & Descaling service operations (preferred) Qualifications  Bachelor’s degree or equivalent (any discipline)  1–3 years of experience in service coordination, customer support, or operations (preferred) Key Performance Indicators (KPIs)  Timely service scheduling and confirmations  Accuracy of reports and documentation  Customer satisfaction and feedback  Coordination efficiency with internal departments  Data accuracy in expenditure, attendance, and service records

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.