Customer Support Executive

20,000 - 30,000 /month

Evq Technologies Private Limited

Sector 18 Gurgaon, Gurgaon

6 - 24 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Contract

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Role: Customer Support Executive

About the Role

You are the face of Hopcharge. Your mission is to provide an exceptional experience to EV owners, helping them

navigate our app, schedule charges, and resolve any concerns with empathy and speed.

Key Responsibilities

●Inbound Management: Respond to customer queries via Phone, WhatsApp, and App-chat regarding

bookings and payments.

●User Onboarding: Help new users understand the Hopcharge app and the benefits of on-demand charging.

●Proactive Updates: Keep customers informed about their charging unit’s location and estimated arrival

time.

●Feedback & Retention: Conduct post-service follow-ups to ensure satisfaction and collect reviews.

●Incident Reporting: Log and escalate technical bugs or payment failures to the tech team for quick

resolution.

Qualifications & Skills

●Education: Any Graduate.

●Language: Fluency in English and Hindi (Knowledge of South Indian languages is a major advantage).

●Communication: Clear, polite, and persuasive speaking skills.

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹20,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Executive job is located in Sector 18 Gurgaon, Gurgaon.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹20,000-₹30,000 per month. This is a Full Time opportunity and has 1 openings available.