Customer Support Executive

18,000 - 21,000 /month

Eteam Infoservices Private Limited

Pallavaram, Chennai

0 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Languages: Malayalam, Tamil

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Company: Uber

Location: Chennai International Airport

Job Type: Full-time, Rotational Shifts (including nights, weekends, and holidays)

Experience Level: Entry to Mid-level

About the Role

As an Airport Customer Support Executive at Uber, you are the face of our brand at one of our busiest and most dynamic touchpoints: the airport. Airports are fast-paced, high-stress environments for travelers, and your mission is to turn confusion into seamless mobility.

You will be stationed on-site to assist riders and driver-partners, troubleshoot real-time issues, and ensure that Uber’s airport operations run like clockwork. If you thrive in a buzzing environment and possess a genuine passion for helping people, this role is for you.

Key Responsibilities

On-the-Ground Support: Assist riders with locating pickup zones, navigating the Uber app, booking rides, and resolving immediate issues (e.g., lost items, fare discrepancies).
Driver-Partner Engagement: Guide Uber drivers on airport regulations, designated staging areas, and optimal pickup/drop-off protocols.
Conflict Resolution: De-escalate stressful situations with patience and empathy, ensuring a positive experience for frustrated or confused travelers.
Crowd & Queue Management: Maintain order at high-traffic Uber pickup zones during peak travel hours, collaborating with airport security and staff.
Feedback Loop: Report recurring technical issues, localized airport bottlenecks, or customer feedback to the central operations team to improve the overall product experience.

What We Are Looking For (Requirements)

Strong Customer Service Skills: You have a proven track record of being empathetic, patient, and solutions-oriented. You genuinely enjoy interacting with people from diverse backgrounds.
Adaptability & Resilience: You can keep your cool under pressure in a loud, fast-paced airport environment.
Flexibility for Rotational Shifts: Since travel never stops, this role requires working flexible hours, including early mornings, late nights, weekends, and holidays.
Tech-Savvy: Excellent familiarity with smartphones, the Uber app, and basic troubleshooting.
Communication: Fluent in English. Fluency in additional languages is a massive plus.
Education: Degree holder

Perks and Benefits

Comprehensive health,Insurance plans.
Clear career progression paths within Uber’s global operations and support teams.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this Customer Support Executive role.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹21,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Pallavaram, Chennai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Executive job is located in Pallavaram, Chennai.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹18,000-₹21,000 per month. This is a Full Time opportunity and has 2 openings available.