Customer Support Executive

About Thrd:

Thrd is a fast-growing mens fashion brand with 170K+ followers. We're known for high-quality drops and a strong customer-first approach. At Thrd, support isn't just a function its how we build loyalty and trust across every order and interaction.

Role Overview

We're looking for a proactive and customer-centric individual to join our team as a Customer Support Associate. This person will be the first line of communication with our customers and will also act as the liaison between customers and our warehouse operations to ensure issues are resolved swiftly and smoothly.

Key Responsibilities

• Handle customer queries and concerns via WhatsApp, email, and Instagram DMs

• Make follow-up or feedback calls to customers when necessary

• Coordinate with the warehouse team to resolve order-related issues such as delays, exchanges, or returns

• Maintain clear internal documentation and ticket tracking

• Work closely with the operations team and report to the Ops Lead

• Assist in conducting customer surveys and gathering feedback for process improvement

• Learn and use tools such as Shopify and our internal software systems (training will be provided)

Requirements

• Proficiency in professional English (written and spoken)

• Strong communication and interpersonal skills

• Willingness to work from our HSR Layout warehouse, 6 days a week

Why Join Us?

• Be part of a young, dynamic brand that's growing fast

• Get exposure to operations, logistics, and customer experience

• Opportunity to learn tools like Shopify, Interakt, and other custom-built systems

• Collaborative team environment with scope to grow into other areas of the business

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.