Customer Support Executive

Job description:

The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions, and help them with their needs. A customer service representative typically answers customer phone calls and emails, responding to customers' questions and concerns.

Roles & Responsibilities:

● Request an appointment with a Doctor for a virtual consultation.

● Request an appointment with the Diagnostic facility for themselves and their family

members.

● Enquire about their Employer-provided, Group Mediclaim Policy.

● Guidance in making the right choice of a hospital or a clinic.

● Emergency assistance of an Ambulance or a Doctor.

● Maintaining a positive, empathetic, and professional attitude toward customers

always.

● Responding promptly to customer inquiries.

● Communicating with customers through various channels (calls, emails, messages).

● Acknowledging and resolving customer complaints.

● Maintaing records of customer interactions, transactions, comments, and complaints.

● Communicating and coordinating with internal team where necessary.

● Share insights basis customer interaction to improve the process.

● Ensure customer satisfaction and provide professional customer support.

Requirements:

Enirmaan does not discriminate based on age, gender or social background. However, the ideal candidate would possess the following background:

i. High school diploma, general education degree, or equivalent.

ii. Ability to stay calm when customers are stressed or upset.

iii. Comfortable using computers.

Able to work in rotational shifts 9 AM to 6 PM once a week 7 AM to 3 PM or 2 PM to 10 PM Shift with a rotational week off

REPORTING

You will be reporting to the Customer Experience Team Lead.

if interested, please WhatsApp your resume @9084713254

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ENIRMAAN TECHSOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at ENIRMAAN TECHSOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.