As a Customer Support Executive, you will be the primary point of contact for our customers, providing timely and effective support through various channels including phone, email, and live chat. You will handle inquiries, resolve issues, and ensure that every customer interaction reflects our commitment to excellence.

Key Responsibilities:

1.     Customer Interaction:

Provide prompt, accurate, and courteous responses to customer inquiries via phone and chat. Understand and resolve customer complaints, ensuring a high level of customer satisfaction. Follow up with customers to ensure their issues are fully resolved and provide updates on ongoing cases.

2.   Issue Resolution:

Diagnose service problems, using problem solving skills and available resources. Escalate complex issues to appropriate teams or higher-level support as necessary and track their resolution.

3.     Product and Service Knowledge:

Maintain an in-depth understanding of our products, services, and company policies to provide accurate information and guidance to customers. Stay updated on product updates, changes, and new features to ensure relevant and accurate support.

4.     Documentation and Reporting:

Accurately document customer interactions, issues, and resolutions in the CRM system. Generate and review reports on common issues, customer feedback, and support metrics to identify trends and areas for improvement.

5.   Customer Feedback:

Collect and analyze customer feedback to identify opportunities for improving products, services, and support processes. Collaborate with other departments to address feedback and enhance overall customer experience.

6.   Team Collaboration:

Work closely with team members and other departments to share knowledge, best practices, and solutions to common issues. Participate in team meetings, training sessions, and continuous improvement initiatives.

7.   Quality Assurance:

Adhere to company policies, procedures, and service level agreements (SLAs) to ensure consistent and high-quality support. Contribute to the development and improvement of support procedures and materials.

Required Qualifications:

•     Education: Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent work experience).

•     Experience: Minimum of 0-3 years of experience in customer support or a related role, preferably in [specific industry if applicable].

•     Communication Skills: Excellent verbal and written communication skills with the ability to interact effectively with diverse customer profiles.

•     Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex and sensitive issues.

•     Customer Orientation: Demonstrated commitment to providing outstanding customer service and a proactive approach to resolving customer issues.

Desired Skills and Attributes:

•     Adaptability: Ability to thrive in a fast-paced and evolving environment, adapting quickly to changes and new challenges.

•     Empathy: Strong empathetic skills to understand and address customer concerns with sensitivity and professionalism.

•     Attention to Detail: High level of accuracy and attention to detail in documenting and managing customer interactions.

•     Team Player: Collaborative mindset with a willingness to support and learn from colleagues.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹24000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Emerge It Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at Emerge It Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.