Customer Support Executive

Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a

positive customer experience.

• Identify customer needs and help customer use specific features effectively.

• Analyse and report product malfunctions (by conducting tests in various scenarios or

impersonating users to replicate issues.).

• Update our internal database with information regarding technical issues and valuable

discussions with customers.

• Monitor customer complaints on social media and proactively reach out to provide assistance and

resolve issues.

• Share feature requests and effective workarounds with team members.

• Inform customers about new features and functionalities.
follow up with customers to ensure their technical issues are resolved.

• Gather customer feedback and share with our Product, Sales, and Marketing team.

• Assist in training junior Customer Support Representatives.

Perks and Benefits:

• Accommodation, transportation, Food Allowance.

• Fixed Salary & Best in Industry Incentives & Commissions.

• Training in Bangalore with salary.

• Direct Recruitment & no recruitment fees.

• Monthly 1 sick & 1 casual leave.

• Tax free salary and Bonus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹32000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., EMERGE IT SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at EMERGE IT SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.