Customer Support Executive

We are seeking a highly motivated and dedicated Customer Care Executive to join our dynamic team. In this role, you will be the first point of contact for our customers, assisting with inquiries, troubleshooting issues, and ensuring an exceptional customer experience. Your role will be key to driving customer satisfaction by effectively addressing their needs and concerns in a professional and timely manner. Key Responsibilities: 1. Customer Inquiry Handling: o Respond promptly to customer inquiries received via phone, email, or chat in a professional and courteous manner. o Resolve customer queries related to products, services, or account information efficiently. o Provide troubleshooting assistance when required and guide customers through necessary steps to resolve their issues. 2. Feedback Management: o Collect valuable feedback from customers regarding their experiences with our products and services. o Accurately document feedback, concerns, or suggestions and escalate them to relevant departments for further action. o Ensure timely follow-up with customers to confirm their issues were addressed and provide updates. 3. Problem Resolution: o Deliver quick and effective solutions to customer problems, aiming for a first contact resolution whenever possible. o Investigate customer issues in-depth, collaborate with internal teams to resolve complex problems, and ensure that customers’ needs are fully met. o Strive to exceed customer expectations by providing exceptional service and personalized solutions. 4. Product/Service Knowledge: o Continuously enhance product and service knowledge to provide customers with accurate and up-to-date information. o Participate in training sessions on new features, products, or services to effectively address customer inquiries. o Utilize your knowledge to guide customers in making informed decisions regarding products and services. 5. Escalation Management: o Manage complex or unresolved customer issues by escalating them to the appropriate supervisor or higher-level support staff. o Ensure that escalated issues are handled with urgency and professionalism and follow up to guarantee customer satisfaction. Qualifications & Skills: • Proven experience in customer service or support role is a plus. • Excellent communication skills, both verbal and written, with the ability to interact with customers in a clear, friendly, and professional manner. • Strong problem-solving skills and the ability to handle customer concerns effectively and with empathy. • Ability to work well under pressure and meet performance targets. • Familiarity with CRM software and basic computer skills. • Positive attitude with a strong commitment to customer satisfaction. Why Join Us? • Be a part of an innovative and growing organization. • Opportunity to develop professionally and advance in your career. • Work in a supportive and collaborative environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month + Incentives that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., EMAGN SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at EMAGN SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.