Customer Support Executive

17,000 - 29,000 /month*

Else Innovations

Vijay Nagar, Indore

₹2,000 incentives included

1 - 3 years Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Non-voice/Chat Process

Query Resolution

Computer Knowledge

International Calling

Job Highlights

Graduate and above

All genders

5 days working | Day Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

Job Description: Customer Service Associate (Blended Process) - BPOWe are urgently hiring highly motivated and customer-focused individuals for the role of Customer Service Associate in a Blended (Voice & Non-Voice) Process. This is an excellent opportunity to work in a dynamic, 5-day work environment.---### Key Responsibilities* **Voice Process:** Handle inbound and outbound customer calls professionally, providing information, troubleshooting issues, and resolving queries effectively.* **Non-Voice Process:** Manage customer interactions via email, chat, and back-office tasks, ensuring prompt and accurate written responses.* Maintain a high level of process knowledge to deliver accurate advice and first-call resolution.* Document all customer interactions and transactions accurately in the CRM system.* Adhere strictly to company policies and quality standards across all communication channels.---### Qualifications & Requirements* Experience: Minimum 1 year of on-paper experience in a BPO/Customer Service role is mandatory.* Communication: Fluent English verbal and written communication skills are essential.* Shift: Must be comfortable working in Rotational Shifts and with Rotational Week Offs (5 working days a week).* Documentation: Must possess all valid educational and professional documents.---### Interview & Application Details* Interview Timings: Monday to Friday, 12:00 PM to 4:00 PM.* Application Process: The interview will be conducted entirely on the basis of your shared resume (PDF file).* Documents to Bring: Do not forget to bring your Government Registered ID Card (Aadhaar, PAN, Voter ID, etc.) for mandatory verification.* CV Policy: No hard copy of your CV/resume is required.* Referral: Kindly inform the HR representative that you are being referred by an organization employee.* Hiring Charges: There are no charges for applying or joining this position.---### Important Disclaimer* Document Verification: All submitted documents (experience letters, payslips, educational certificates) will undergo a rigorous verification process. If any document is found to be invalid or forged, it will lead to immediate termination and may result in blacklisting from the organization.We look forward to meeting you!

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹17000 - ₹29000 per month + Incentives that depends on your interview. It's a Full Time job in Indore.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Else Innovations.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 10 Customer Support Executive at Else Innovations
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Day Shift.