Customer Support Executive

Languages: Hindi

12th Pass and above

Females Only

Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Title: Customer Care Executive

Job Summary:
We are seeking a customer-focused and results-driven Customer Care Executive to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

1. Respond to customer inquiries: Handle customer inquiries via phone, email, and chat.
2. Resolve customer complaints: Resolve customer complaints and issues in a timely and professional manner.
3. Provide product information: Provide accurate and detailed information about our products and services.
4. Ensure customer satisfaction: Ensure customer satisfaction by providing excellent customer service.
5. Maintain customer records: Maintain accurate records of customer interactions.
6. Collaborate with internal teams: Collaborate with internal teams to resolve customer issues.

Requirements:

1. Excellent communication skills: Strong written and verbal communication skills.
2. Customer service experience: Proven experience in customer service or a related field.
3. Problem-solving skills: Ability to resolve customer complaints and issues.
4. Patience and empathy: Ability to handle difficult customers with patience and empathy.
5. Ability to work in a team: Ability to work collaboratively with internal teams.

What We Offer:

1. Competitive salary: Competitive salary and benefits package.
2. Opportunities for growth: Opportunities for professional growth and development.
3. Dynamic work environment: Collaborative and dynamic work environment.
4. Recognition and reward: Recognition and reward for outstanding performance.