Can freshers or experienced candidates apply for this Customer Support Executive role?

Candidates who have a 12th Pass and above qualification with 0-5 years of experience can apply for this Customer Support Executive role.

What salary is offered for this Customer Support Executive job?

The salary for this Customer Support Executive job ranges between ₹18,000-₹24,000 per month.

What shift and timings does this job follow?

This Customer Support Executive job follows a Rotational shift.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Sector 19 Gurgaon, Gurgaon.

How many vacancies are there for this Customer Support Executive job?

There are 10 vacancies for this Customer Support Executive role.

Is this job open for all genders?

Yes, this Customer Support Executive job is open for both male and female candidates.

What does the role of Customer Support Executive involve?

As a Customer Support Executive, your work will involve skills like Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.

What is the job location for this position?

The job location for this Customer Support Executive position is Sector 19 Gurgaon, Gurgaon.

Who is the right fit for this Customer Support Executive job?

A candidate having skills like Domestic Calling, International Calling with 0-5 years of experience is the right fit for this Customer Support Executive job.

What makes this Customer Support Executive job a good opportunity?

This Customer Support Executive job is a good opportunity as it offers a salary between ₹18,000-₹24,000 per month. This is a Full Time job and has 10 openings.

Customer Support Executive

18,000 - 24,000 /month

Elevate X Solutions

Sector 19 Gurgaon, Gurgaon

0 - 5 years Experience in Customer Support / TeleCaller

10 Openings

फुल टाइम

आवश्यक स्किल्स

Domestic Calling

International Calling

जॉब हाइलाइट्स

Industry Type: BPO

Languages: Hindi

12th Pass and above

All genders

6 days working | Rotational Shift

रजिस्टर करें, और देखें कि ये नौकरी आपके लिए सही है

जॉब डिस्क्रिप्शन

Job Title: Customer Support Executive — Quick Commerce

Location: Udyog Vihar, Gurugram

Employment Type: Full-time, 6 days a week

Work Model: Chat-first (80% chat, 20% voice calls)

Experience: Freshers / Graduates welcome

Age Limit: Up to 35 years

Compensation: ₹24,000 per month (in-hand). ctc upto 27k

About the role

We are hiring customer-focused individuals to join our Quick Commerce support team. You will handle customer inquiries primarily via chat, with occasional phone follow-ups. This is an excellent opportunity for fresh graduates who communicate clearly in English and want to grow in a fast-paced e-commerce environment.

Key Responsibilities

- Respond to customer queries and issues via chat (approximately 80% of the time) with prompt, accurate, and professional replies.

- Handle voice calls for escalations or complex issues (approximately 20% of the time).

- Resolve order-related concerns such as delivery status, cancellations, returns, refunds, and product information.

- Coordinate with operations, logistics, and field teams to ensure timely resolution.

- Log and track issues in the CRM/ticketing system; update records with relevant details.

- Escalate unresolved or high-priority issues to supervisors in a timely manner.

- Maintain quality standards and meet individual KPIs for response time, resolution rate, and customer satisfaction.

- Participate in training, feedback sessions, and continuous improvement initiatives.

Candidate Profile

- Education: Graduate (UG) or equivalent. Freshers are encouraged to apply.

- Communication: Excellent, clear spoken and written English. Strong typing and chat etiquette.

- Attitude: Customer-first mindset, patient, empathetic, and able to work under pressure.

- Skills: Good problem-solving ability, basic computer literacy, comfort using chat/CRM tools.

- Availability: Must be able to work six days a week and flexible shifts if required.

- Age: Candidates up to 35 years old.

- Location: Willing to commute to Udyog Vihar, Gurugram.

What We Offer

- Fixed in-hand salary of ₹24,000 per month.

- Hands-on experience in a fast-moving e-commerce environment.

- Structured training and clear career progression opportunities.

अन्य डिटेल्स

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-5 years of experience can apply for this Customer Support Executive role.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹24,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 19 Gurgaon, Gurgaon.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 10 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Sector 19 Gurgaon, Gurgaon.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Domestic Calling, International Calling with 0-5 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹18,000-₹24,000 per month. This is a Full Time job and has 10 openings.