Customer Support Executive

Customer Care Executive (Bengali)

Location: Gurgaon

Work Mode: Work From Office

Shift: Rotational (6 Days Working)

Salary Range: ₹20,000 – ₹26,000 CTC (Based on Interview and Communication Skills)

Job Overview:

We are hiring dynamic and customer-oriented professionals fluent in Bengali for our Customer Care process. The role involves handling inbound and outbound calls, addressing customer queries, and ensuring a smooth customer experience in regional languages.

Key Responsibilities:

Handle customer calls efficiently in Bengali.

Understand customer needs and provide accurate information or solutions.

Maintain professional communication and ensure high customer satisfaction.

Record customer interactions and feedback accurately in the CRM system.

Work collaboratively with internal teams to resolve issues promptly.

Meet daily and weekly performance metrics as defined by the process.

Required Skills:

Fluency in Bengali.

Basic understanding of English or Hindi for internal communication.

Good listening skills, empathy, and a customer-first approach.

Ability to handle pressure and multitask effectively.

Basic computer literacy and typing speed.

Qualification & Experience:

Education: 12th Pass / Graduate (any stream).

Experience: 0–2 years in a customer service or BPO voice process (Freshers can apply).

Perks & Benefits:

Competitive salary with performance-based incentives.

On-the-job training and skill development.

Opportunity to work in a multicultural, growth-oriented environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹26000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Elevate X Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at Elevate X Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.