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Customer Support Executive

salary 10,000 - 15,000 /month
company-logo
job companyEkka Consumer Products Private Limited
job location Mirpur, Kanpur
job experience6 - 60 months Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Job Highlights

sales
Industry Type: B2C Sales
qualification
Graduate and above
gender
Females Only
jobShift
6 days working | Day Shift
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Job Description

  • Handle customer queries through phone calls, WhatsApp, email, and other support channels.

  • Assist customers with order tracking, delivery, returns, replacements, refunds, and product-related queries.

  • Resolve customer complaints professionally and within the required timeline.

  • Coordinate with Sales, E-commerce, Warehouse, and Delivery teams for issue resolution.

  • Maintain accurate records of customer interactions, complaints, and resolutions.

  • Follow up with customers to ensure their issues are successfully resolved.

  • Provide accurate information about products, offers, policies, and order status.

  • Escalate complex or unresolved issues to the concerned department or senior team.

  • Collect customer feedback and highlight recurring issues for process improvement.

  • Maintain a professional, polite, and customer-friendly approach in every interaction.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Support Executive job

  1. What qualifications and experience are required for this Customer Support Executive position?
    Ans : Candidates should have a Graduate and above qualification with 1-5 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Executive job ranges between ₹10,000-₹15,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Mirpur, Kanpur.
  5. How many openings are available for this position?
    Ans : There is 1 opening available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a Graduate and above qualification with 1-5 years of experience can apply for this Customer Support Executive job. Only female candidates can apply.
  7. Where is this job located?
    Ans : This Customer Support Executive job is located in Mirpur, Kanpur.
  8. Why should you apply for this Customer Support Executive job?
    Ans : This Customer Support Executive job offers a salary between ₹10,000-₹15,000 per month. This is a Full Time opportunity and has 1 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Shift

Day

Contract Job

No

Salary

₹ 10000 - ₹ 15000

English Proficiency

Yes

Contact Person

Ishita

Interview Address

Mirpur, Kanpur, Mirpur, Kanpur
Posted 2 days ago

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Job Hai > Jobs in Kanpur > Customer Support / TeleCaller Jobs in Kanpur > Customer Support Executive