A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
11,000 - 15,000 /month
Ekka Consumer Products Private Limited
Mirpur, Kanpur
6 - 24 months Experience in Customer Support / TeleCaller
Full Time
Handle customer queries and provide prompt, professional, and accurate responses through calls, WhatsApp, email, and other support channels.
Assist customers with product-related queries, orders, delivery updates, returns, exchanges, and complaints.
Coordinate with internal teams such as sales, e-commerce, warehouse, and logistics to resolve customer issues.
Follow up on pending customer concerns and ensure timely resolution.
Maintain proper records of customer interactions, complaints, and resolutions.
Handle customer complaints professionally while maintaining a positive and helpful attitude.
Follow company SOPs and customer service guidelines consistently.
Escalate complex or unresolved issues to the concerned senior/team member.
Maintain a high level of customer satisfaction and build positive relationships with customers.
High Demand
