Customer Support Executive

Job Title: Customer Support & Operations Executive

Location: Mysore, Karnataka

Job Type: Full-time

About Us:

WELLBI (Eco-Embrace Designer Clothing Pvt Ltd) is a small-scale online clothing business

dedicated to providing high-quality apparel and exceptional customer service. We take pride

in our curated collection, sustainable practices, and a seamless shopping experience for our

customers.

Job Summary:

We are looking for a proactive and detail-oriented Customer Support & Operations

Executive to handle customer queries and operations to ensure smooth day-to-day

operations. The ideal candidate should have excellent communication skills, a

customer-centric approach, and the ability to multitask efficiently.

Key Responsibilities:

Customer Support:

● Respond promptly to customer inquiries via email, chat, and social media.

● Address and resolve customer complaints and return/exchange requests

professionally.

● Provide accurate product information and assist customers with order-related

queries.

● Maintain a customer support ticketing system to track and follow up on issues.

Operations, Process Improvement & Reporting:

● Coordinate with the warehouse or fulfillment team for timely dispatch.

● Track shipments and update customers on delivery status when necessary.

● Identify operational inefficiencies and suggest process improvements.

● Prepare regular reports on customer queries, order status, and operational metrics.

● Assist in implementing automation tools to streamline customer support and order

processing.

Requirements:

● Freshers or 1+ years of experience in customer support, operations, or eCommerce.

● Strong verbal and written communication skills in English.

● Familiarity with eCommerce platforms (Eamaple :Shopify ) is a plus.

● Proficiency in MS Office/Google Workspace.

● Ability to multitask and work independently in a fast-paced environment.

● Problem-solving mindset and attention to detail.

● Passion for fashion and online retail is a bonus.

Benefits:

● Competitive salary based on experience.

● Growth opportunities within the company.

● Employee discounts on products.

If you are an organized and customer-focused individual who enjoys working in an

eCommerce environment, we’d love to hear from you! Apply now by sending your resume to

[info@wellbi.in].

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mysore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ECO-EMBRACE DESIGNER CLOTHING PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at ECO-EMBRACE DESIGNER CLOTHING PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.