Customer Support Executive

20,000 - 30,000 /month

Eben Telecom

Infopark, Kochi

0 - 6 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

International Calling

Query Resolution

Job Highlights

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: PF, Medical Benefits, Insurance

Job Description

Key Responsibilities

Job Description – International UK Process
Key responsibilities:
· handling telephone & email enquiries from residents
· resolving customer questions and billing queries over the phone/email from residents
· managing residential debts across our utility schemes and negotiating repayment plans.
· Generating & issuing utility usage bills to residents as per our contractual arrangement with the client.
· setting up new customer accounts from new site activation and day to day tenancy
· Changes – followed up with issuing Introduction letters, Welcome Packs & D/D mandates and billing.
· processing of bank transfer payments onto customer accounts

Key Skills and Competences:

· Excellent telephone manner
· Experience handling telephone enquiries from clients
· Experience in client account management
· Excellent communication skills, both verbal and written
· Able to resolve queries and disputes with clients and suppliers
· Excellent presentation and interpersonal skills with good attention to detail

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-6 years of experience can apply for this Customer Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹30,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Infopark, Kochi.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like International Calling, Query Resolution.
Where is this job located?
Ans : This Customer Support Executive job is located in Infopark, Kochi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling, Query Resolution along with 0-6 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹20,000-₹30,000 per month. This is a Full Time opportunity and has 5 openings available.